HYDROSEAL OÜ E-SHOP GENERAL TERMS AND CONDITIONS
1. Scope and validity of the Terms
1.1. The terms and conditions apply to the legal relationships arising between all persons and Hydroseal OÜ, the owner of the e-shop located on the Hydroseal website (hereinafter referred to as the e-shop), when selling and buying products via the e-shop.
1.2. In addition to these terms and conditions, legal relations arising from the sale and purchase of products via the e-shop shall be governed by the laws in force in the Republic of Estonia.
1.3. Hydroseal OÜ is entitled to amend and supplement these terms and conditions if necessary due to the development of the e-shop and in the interests of better and safer use of the e-shop. Changes and amendments to the Terms and Conditions shall be notified to customers via the website www.hydroseal.ee and changes and amendments to the Terms and Conditions and the Price List shall enter into force upon publication of the respective change or amendment on the website https://www.hydroseal.ee/en/conditions-of-sale/. Hydroseal OÜ is also entitled to modify the price list of its e-shop. If the Customer has placed an order before the entry into force of the amendments to the Terms and Conditions or the Price List, the legal relationship between the Customer and Hydroseal OÜ shall be governed by the Terms and Conditions and the Price List in force at the time the Customer placed the order, unless otherwise provided by law or these Terms and Conditions.
2. Price of goods
2.1. The prices in the e-shop are subject to point 4.3 of these Terms and Conditions. subsection 1) or 2) within the time limit for payment of the invoice.
2.2. All prices include VAT 24%.
2.3. If the customer chooses “Hydroseal OÜ transport” as the delivery method, the cost of transport will be added to the purchased products, calculated according to the dimensions, weight, quantity and delivery address indicated in the order. The cost of the transport will be added to the invoice issued to the customer. It is also possible for the customer to collect the goods themselves. In this case, the cost of transport will not be added to the invoice.
3. Shopping cart and placing an order
3.1. The contents of the customer’s shopping cart will be updated the moment he/she clicks on the “ADD TO CART” button.
3.2. You can change the number of products in your shopping basket on www.hydroseal.ee/ostukorv under the “QUANTITY” section. In order to place an order, you must click on the button “CONFIRM ORDER”. The customer will then be redirected to the checkout page.
3.3. On the order form, you must enter the required information and click on the “SUBMIT ORDER” button. The customer’s order is then sent to our customer service representative, who reviews the order and issues an invoice based on the order. The invoice is sent to the e-mail address entered by the customer.
3.4. When filling in the fields on the order form page, it is worth being extremely attentive, because the fast and trouble-free delivery of the products purchased by the customer depends on the accuracy and correctness of this information.
3.5. The contract for the purchase and sale of the Products shall be deemed to be concluded (entry into force of the Contract) from the date of receipt in full of the amount indicated on the invoice to the account of Hydroseal OÜ.
4. Payment for products
4.1. The invoice on which the payment is based will be sent together with the order confirmation by e-mail to the e-mail address provided by the customer. Before paying the invoice, please check that the information on the invoice matches the information on the order.
4.2. Products can be paid for in a way and at a time that suits the customer (e.g. by bank transfer, at a bank branch, at an ATM).
4.3. The invoice for the products is paid in advance, unless otherwise agreed. With the proforma invoice, 100% of the amount indicated on the invoice is payable and the payment deadline is 3 days from the invoice issue.
4.4. The customer’s order and invoice will be cancelled if the customer has not paid the advance payment within 7 days from the date of the invoice.
5. Delivery and delivery of products
5.1. After the entry into force of the Contract in accordance with clause 3.5 of these Terms. the products are delivered to the customer at the invoice address provided by the customer when placing the order, or at the delivery address if an address other than the invoice address is indicated for delivery. The customer will also be contacted via the contact telephone number provided in the letter at a pre-arranged time in order to clarify the details of the delivery.
5.2. The transport company delivers the products together with product information in Estonian and other documents belonging to the products to the delivery address specified when placing the order. The exact delivery time depends on the logistics of the transport company, and the delivery is expected to take place within a reasonable time. If a specific delivery time is agreed with the customer, the agreement will be followed as closely as possible.
5.3. In the event that the product ordered by the Customer is not currently in stock and must be specifically ordered from the supplier and it is evident that the delivery of the product within the specified delivery time is not possible, and in other cases where the timely delivery of the products is not possible due to circumstances for which Hydroseal OÜ is not responsible, we will notify the Customer by the contact telephone number or e-mail provided by the Customer when placing the order within 2 working days of the entry into force of the Agreement in accordance with clause 3.5 of the Terms. and we will also inform you of the new delivery date for the product ordered by the customer. In the event that the customer loses interest in purchasing the product due to a longer delivery time, the customer has the right to cancel his/her order (see in more detail in sections 6.1. and 6.3.) and the amount paid by the customer (including the cost of transport) will be refunded to the customer.
5.4. Once the products ordered by the customer have been handed over to the transport company, the transport company will contact the customer in advance to specify the time of delivery of the products.
5.5. The carrier delivers the products to the address indicated by the customer when placing the order. Subsequent changes of destination are possible by agreement and subject to availability.
5.6. We ask you to ensure that the contact details you provide when placing your order are correct to avoid delays and misunderstandings in the delivery of the products. Hydroseal OÜ and the transport company shall not be liable for any delay in the delivery of the products and any misunderstandings caused if the delay or misunderstanding is due to inaccuracy or incorrectness of the information provided by the customer when placing the order.
5.7. Before accepting the goods from the courier, we strongly recommend that you check the condition of the ordered goods and, in case of external damage, make a corresponding note in the courier’s electronic or paper delivery system (if possible). We also ask the customer to immediately report a damaged product by e-mail to info@hydroseal.ee or by contacting Hydroseal OÜ on +372 7 303 733. Goods damaged by the carrier will be replaced by an equivalent.
6. Cancellation of the order and return of the product
6.1. The Customer has the right, after paying for the products but before their delivery, to cancel their order by sending a corresponding notice to Hydroseal OÜ at info@hydroseal.ee, including the invoice number and their bank account number, or by calling Hydroseal OÜ at +372 7 303 733.
6.2. The Consumer has the right to withdraw from the sales contract concluded in the Hydroseal OÜ online store within 14 days from the date of receipt of the goods. To exercise the right of withdrawal, the Consumer may submit a withdrawal statement via the “Withdrawal from Order” link located in the footer of the Hydroseal OÜ website.
6.3. The right of withdrawal does not apply to products manufactured according to the conditions specified by the Consumer or customised according to the Consumer’s personal needs (e.g. wells, pontoons, pipe fittings, etc. manufactured according to the customer’s measurements or other special requirements).
6.4. When exercising the right of withdrawal, the Consumer shall bear the direct costs associated with returning the goods. The goods must be returned no later than 14 days after submitting the withdrawal statement.
6.5. In the event of withdrawal from the order, Hydroseal OÜ shall refund the Consumer all payments received under the contract to the extent prescribed by law, without undue delay and no later than 14 days from receipt of the withdrawal statement. Hydroseal OÜ may withhold the refund until the returned goods have been received or until the Consumer has provided proof that the goods have been sent back. The refund shall be made using the same payment method that the Consumer used for the original payment, unless otherwise agreed with the Consumer.
6.6. If the returned product is damaged and the damage was caused by circumstances for which Hydroseal OÜ is not responsible, or if the damage resulted from improper use of the product, Hydroseal OÜ has the right to deduct the amount corresponding to the decrease in the product’s value from the amount paid by the Consumer for the product and otherwise due to be refunded to the customer.
7. Warranty and return of non-compliant products
7.1. Hydroseal OÜ shall be liable for any non-compliance or defects in the products which become apparent within 2 years after delivery of the products to the customer.
7.2. Hydroseal OÜ is not responsible for:
1) for damage or violation of the product due to the customer’s fault;
2) for defects that have arisen as a result of irregular use of the product;
3) for normal physical wear and tear of the product during normal use.
7.3. In the event of non-compliance or defects in the product, the customer must fill in the complaint form ( Product_complaint_form.pdf ) within 2 months of the discovery of the non-compliance or defect in the product. Failure to comply with this time limit without good reason will result in the customer losing the right to invoke the non-conformity of the product.
7.4. In the event of non-compliance or defect of the product, the customer has the right to request the replacement of the product with a compliant and faultless product or to cancel the order and return the non-compliant product at Hydroseal OÜ’s expense.
7.5. In the event of a non-compliant product being returned, the amount paid for the product (including the transport costs) will be credited to the bank account indicated by the customer within 30 days of receipt of the cancellation and the request for return of the product.
7.6. In addition to the rights under the guarantee, the customer also has other rights under the law.
8. Liability and force majeure
8.1. Hydroseal OÜ shall be liable to the Customer and the Customer shall be liable to Hydroseal OÜ for any damage caused to the other party by breach of these Terms and Conditions in the cases and to the extent provided by the legislation in force in the Republic of Estonia.
8.2. Hydroseal OÜ shall not be liable for any damage caused to the customer or for any delay in the delivery of the product if the damage or delay in the delivery of the product is due to a circumstance beyond Hydroseal OÜ’s control and which Hydroseal OÜ did not foresee and could not have foreseen (force majeure).
9. Other conditions
9.1. All personal data of the customer disclosed during the visit to the e-shop and during the purchase will be treated as confidential information. Hydroseal OÜ does not disclose the data it has received to third parties, and the customer has the right to request the deletion of their data from the e-shop database.
9.2. Issues not specifically resolved in these Terms and Conditions shall be governed by the laws and legislation in force in the Republic of Estonia.
9.3. Disputes arising between the customer and Hydroseal OÜ in connection with the purchase and sale of products via the e-shop shall be settled by negotiation. If an agreement is not reached, the customer has the right to turn to the Consumer Protection Board or Tartu County Court to protect their rights. Disputes will be settled in accordance with the legislation in force in the Republic of Estonia.