GENERAL CONDITIONS OF E-STORE OF HYDROSEAL LLC
1. Scope and validity of conditions
1.1. Conditions are valid for all legal relationships between persons and Hydroseal LLC, the owner of the e-store located at the web page of Hydroseal (hereinafter the e-store), arising upon sale and purchase of products through the e-store.
1.2. In addition to these conditions, valid legal acts of the Republic of Estonia also regulate the legal relationships arising upon sale and purchase of products through the e-store.
1.3. Hydroseal LLC is entitled to amend and supplement these conditions, proceeding from the development of the e-store and to ensure better and safer use of the e-store, if necessary. Customers are informed of amendment of and supplements to the conditions through the web page www.hydroseal.ee, and amendments and supplements of the conditions and the price list take force from the publication of relevant amendment or supplement on the page www.hydroseal.ee/en/terms-of-sale. Hydroseal LLC is also entitled to amend the price list of their e-store. If a customer has submitted their order before amendments of the conditions or the price list have taken force, the conditions and the price list valid at the moment of submission of the order by the client shall apply to the legal relationship between the customer and Hydroseal LLC, except in cases when specified otherwise in the law or in these conditions.
2. Price of goods
2.1. Prices of e-store are valid during the term of payment of the invoice specified in sub-clause 1) or 2) of clause 4.3 of these conditions.
2.2. All prices include VAT 20%.
2.3. If a customer selects delivery method “Transport of Hydroseal LLC”, the cost of transport will be added to the purchased products, which is calculated based on the dimensions, weight and quantity of the ordered goods and delivery address indicated in the order. Cost of transport is added to the invoice submitted to the customer. A customer can also pick up goods themselves. In such case the cost of transport is not added to the invoice.
3. Shopping cart and submission of order
3.1. Content of the cart of a customer is updated at the moment, when they click the button „ADD TO CART“.
3.2. The number of products in the cart can be changed at the page www.hydroseal.ee/en/shopping-cart in the field „QUANTITY“. To confirm the order, press the button „CONFIRM ORDER”. After this, the customer is directed to the page of placing the order.
3.3. On the page of placing the order, enter the required data and press the button „SUBMIT ORDER”. After this, order of the customer is sent to our customer service specialist, who will revise the order and submit an invoice based on the order. The invoice is sent to the e-mail address entered by the customer.
3.4. The fields at the page of placing the order should be filled in very carefully, as fast and smooth delivery of the products purchased by the customer depends on the preciseness and correctness of this information.
3.5. Sales-purchase agreement of products is considered concluded (Enforcement of agreement) from the moment of receipt of the complete sum specified on the invoice on the settlement account of Hydroseal LLC.
4. Payment for products
4.1. The invoice providing basis for payment is sent to the e-mail address entered by the customer together with confirmation of the order. Please check before payment of the order that all data included in the invoice comply with the information included in the order.
4.2. Payment can be made for the products with a method and at the time suitable for the customer (e.g. with bank transfer, in a bank office, in ATM).
4.3. Payment of the invoice submitted for the products shall take place as advance payment. 100% of the sum specified on the invoice shall be paid and invoice can be paid in 7 days from the moment of submission of the invoice.
4.4. Order and invoice of a customer is cancelled, if the customer has not made advance payment in 7 days from the moment of submission of the invoice.
4.5. Sales invoice is delivered to the customer via e-mail after complete payment of the invoice.
5. Delivery of products
5.1. After enforcement of the agreement as specified in clause 3.5 of these conditions, the products are delivered to the customer to the invoice address specified by the customer upon placement of order, or to the delivery address, if an address different from invoice address has been specified for delivery. The customer is also contacted by the specified contact phone at the time agreed in advance, in order to specify any details related to delivery of goods.
5.2. Transport company will deliver the products with product information in Estonian and any other relevant documents by the term specified in clause N of these conditions at the latest, if no other suitable time has been agreed with the customer.
5.3. If a product ordered by the customer is not currently available in the warehouse and it shall be ordered specially from the supplier, and it is obvious that delivery of the product by the specified term of delivery is not possible, and also in other cases, when timely delivery of products is not possible for circumstances beyond control of Hydroseal LLC, we notify the customer of the fact by contact phone or via e-mail specified by the customer upon placement of order in 2 business days from the enforcement of the agreement as specified in clause 3.5 of these conditions, and also specify the new term of delivery of the product ordered by the customer. If the customer loses interest to purchase the product due to longer term of delivery of the product, the customer is entitled to cancel their order (read more specifically in clauses 6.1 and 6.3), and the sum paid by the customer (including transport cost) will be returned to the customer.
5.4. If the products ordered by the customer have been delivered to the transport company, the transport company will contact the customer in advance, in order to specify the time of delivery of the products.
5.5. The transport company shall deliver the products to the address specified by the customer upon placement of order. Later change of destination is possible depending on agreement and possibilities.
5.6. We ask to check correctness of contact data submitted upon placement of order, to avoid unnecessary delay and mistakes during delivery of products. Hydroseal LLC and the transport company are not responsible for delay and mistakes during delivery of products, if such delay or mistake has been caused by incorrectness of data submitted by the customer upon placement of order.
5.7. Products are delivered by the courier to the customer together with a delivery note. Before signing the delivery note we strongly recommend to inspect the condition of the ordered goods and in case of any external damages make relevant note to the delivery note. We also ask the customer to report immediately of any products with damaged packages to the e-mail address firstname.lastname@example.org or contact phone of Hydroseal LLC +372 7 303 733. Goods damaged by the transport company will be replaced.
6. Cancellation of order and return of product
6.1. A customer is entitled to cancel their order after payment for the products, but before delivery of the products, by sending relevant notice to the e-mail address of Hydroseal LLC email@example.com together with reference number of the invoice and own settlement account number, or by making a call to the contact phone of Hydroseal LLC +372 7 303 733.
6.2. After receipt of the product, the customer (a Consumer in the meaning of the Law of Obligations Act) has 14 days for familiarisation with the products. If the products are not suitable for the Consumer, the Consumer is entitled to withdraw from the order and return the purchased products in 14 days after delivery of the products, filling relevant claim form.
6.3. In case of cancellation of order as specified in clause 4.4 or clause 6.1, or withdrawal from order as specified in clause 6.2, the sum paid for the purchase (including transport cost) shall be returned to the customer to the bank account indicated by the customer not later than in 14 days from the moment of receipt of a notice of withdrawal from the order, except in cases specified in clause 6.4 of these conditions.
6.4. If a returned product is damaged and damage has been caused by circumstances not depending on Hydroseal LLC, or damages have been caused for incorrect use of the product, Hydroseal LLC is entitled to offset decrease of value of the product from the sum paid by the customer for the product and subject to return to the customer. For offsetting, Hydroseal LLC will send to the customer an offset notice to the e-mail address specified by the customer upon placement of order. If the customer does not agree with decrease of value specified in the offset notice, the customer is entitled to ask an independent expert to ascertain decrease of value of the product. The costs related to expert analysis shall be split equally between the customer and Hydroseal LLC, except in case when opinion of a party is unjustified. In such case the party, whose opinion was unjustified, shall cover all costs related to expert analysis.
7. Warranty and return of non-conforming products
7.1. . Hydroseal LLC is responsible for non-conformity of the products and any defects detected in 2 years from the delivery of the products to the customer.
7.2. Hydroseal LLC is not responsible for:
1) damage of product caused by the fault of the customer;
2) any defects caused by inappropriate use of the product;
3) normal physical wear of the product in case of regular use.
7.3. In case of detection of non-conformity or defects of the product, the customer shall fill a claim form ( Toote_reklamatsiooni_vorm.pdf ) not later than in 2 months after detection of non-conformity or defect of the product. If the mentioned term is not followed for unsound reason, the customer will lose the right to appeal to non-conformity of the product.
7.4. In case of non-conformity or defect of the product, the customer is entitled to request replacement of the product with a conforming product without defects, or to withdraw from the order and return the non-conforming product at the cost of Hydroseal LLC.
7.5. . In case of return of a non-conforming product, the sum paid for the product (including transport cost) shall be returned to the bank account indicated by the customer not later than in 30 days from the moment of receipt of notice concerning the intention to withdraw from the order and return the product.
7.6. In addition to the rights proceeding from warranty, the customer has also any other legal rights proceeding from the law.
8. Responsibility and force majeure
8.1. Hydroseal LLC is responsible to the customer and the customer is responsible to Hydroseal LLC for any damages caused to the other party by violation of these conditions in cases and extent specified in the valid legal acts of the Republic of Estonia.
8.2. Hydroseal LLC is not responsible for damages caused to the customer or delay of the delivery of the product, if such damages or delay has been caused by circumstances beyond control of Hydroseal LLC and the occurrence of which Hydroseal LLC did not and could not anticipate (force majeure).
9. Other conditions
9.1. Any personal data of the customer disclosed to Hydroseal LLC during a visit to the e-store and making purchases are considered confidential information. Hydroseal LLC will not disclose such data disclosed to them to any third persons; the customer is entitled to request deletion of their data from the database of the e-store.
9.2. Any issues not specified separately in these conditions shall be resolved, proceeding from the valid legal acts of the Republic of Estonia.
9.3. Any disputes arising between the customer and Hydroseal LLC in connection with purchase and sale of products through e-store shall be resolved through negotiations. If no consent is achieved, the customer is entitled to contact the Consumer Protection Board or Tartu County Court in order to defend their rights. Disputes shall be resolved proceeding from the valid legal acts of the Republic of Estonia.